Returns, cancellations & refunds
This page explains how to contact Al Azhari Perfumes about cancellation, return, or refund requests. The store has not yet confirmed a general return window or refund timetable; individual requests must be reviewed under applicable law and the final approved policy.
Draft for business and legal reviewOrders and requests
The website can record an order with payment pending. No payment is collected online. If you want to cancel, contact the store as soon as possible with the order number; the account page does not currently provide a self-service cancellation action. A request is not complete until the store confirms the result.
Return windows, change-of-mind eligibility, exchange options, and standard refund timing have not been confirmed. This page does not remove rights or remedies available under applicable law.
Information the final policy must state
The live policy must explain, in language customers can find before ordering, which situations qualify for a return, cancellation, replacement, or refund; how and when to make a request; which evidence is needed; who pays any return delivery charge; and the outcome and expected process for each eligible case.
It must distinguish a change-of-mind request from an incorrect, damaged, defective, incomplete, unsafe, or materially not-as-described item and explain how a parcel reported lost or undelivered is handled. The business has not yet supplied these rules.
Perfume and hygiene considerations
Return conditions can depend on the item, packaging condition, applicable consumer rules, and the reason for the request. The business has not confirmed which products are sealed, how tampering is identified, or whether any product-specific restriction is lawful and operationally supportable.
Do not assume that opened fragrance products are automatically non-returnable or that all sealed products can be returned. The final policy must be checked by qualified advisers and must preserve remedies that cannot lawfully be limited. Any product-specific condition must be shown clearly before purchase.
Cancellation before dispatch
Contact the store promptly with your order reference to request cancellation. Store staff will check the current order and fulfillment status and confirm whether the request can be completed. There is no self-service cancellation button in the current account dashboard.
No cancellation cut-off, fee, processing time, or guaranteed outcome has been confirmed. A request is not a completed cancellation until the business sends a clear confirmation.
Returns after delivery
The final policy must specify the request period, start event for counting it, product-condition requirements, packaging and included items to return, proof-of-purchase information, return address, return-shipping arrangement, inspection process, and how the result is communicated.
The business has not chosen these terms or its reverse-logistics provider. Do not ship a product to an address until the business provides return instructions for the relevant request.
Damaged, defective, incorrect, or incomplete orders
The live process should give customers a direct way to report a damaged parcel, leakage, tampering, missing contents, wrong variant, or other product issue. It should say what order information and evidence may be requested, how quickly the business will acknowledge a case, and how the customer can escalate it.
The business must decide the remedies and costs for each eligible case, including any replacement, collection, refund, or other response, consistent with applicable law. No reporting deadline or remedy is fixed by this page.
Refund method and timing
The business must confirm which payment gateway and payment methods will be supported, how refunds are issued for each method, how cash-on-delivery refunds would be handled if COD is offered, when the refund is initiated, and how bank or provider processing time is explained.
No refund method, processing window, store credit, restocking charge, or cash refund procedure has been approved. The final checkout and policy must not promise an amount or date that the business and its payment providers cannot support.
Exchanges, substitutions, and unavailable stock
The business has not decided whether product exchanges or substitutions will be available, whether a replacement must be the same variant, or what happens when replacement stock is unavailable. Any customer choice, price difference, or refund outcome must be explained before the customer accepts a proposed resolution.
A product displayed in the collection does not reserve inventory by itself. Stock is reserved only after an authenticated customer submits an order.
How to contact us
Email alazhariperfumes07@gmail.com or message the store on WhatsApp at +91 93283 36696 or +91 98798 82433. Include the order reference and a concise description of the issue. The store will review the request and respond through the available contact channel.
The legal business name, postal address, grievance officer, complaint reference process, and support response schedule remain unconfirmed.
Approval and publication
To finalize this policy, the business must approve cancellation, return, exchange, replacement, damaged-goods, and refund rules, verify that the selected systems can execute each promise, and have qualified counsel review it against current requirements.
This is a draft for business and legal review, not a final consumer policy.